BOOMTOWN SUPPORT

NEED TO CONTACT SUPPORT REGARDING OUR WEBSITE OR ONE OF YOUR ORDERS? FILL OUT THIS FORM OR CHECK OUT OUR FAQ BELOW.

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FREQUENTLY ASKED QUESTIONS

 

ONLINE SHOP PURCHASES

1. How fresh will my coffee be when I receive it?

2. Is the coffee ground or whole bean?  Can you ship me pre-ground coffee?

3. How soon will my coffee ship after purchase?

4. I need coffee in the next day or two; is it possible to receive it that soon?

5. Do you currently ship anywhere outside of the United States?

6. I want to send coffee as a gift.  Do you have any gift-wrapping options?

7. There was a problem with my shipment.  What can I do?

 

COFFEE SUBSCRIPTIONS

1. How does a coffee subscription work?  Why would I want one?

1a. What kind of coffee will I receive with my subscription?

1b. How often will I receive a coffee shipment?

1c. How much coffee will I receive in each shipment?

2. When will my card be charged?  How often will it be charged?

3. When will my coffee ship?  When can I expect it to arrive?

4. I have a rotating Single Origin subscription.  How often will the coffee rotate?

5. How do I make changes to my subscription?

5a. How do I change my current subscription plan to another?

5b. How do I change the delivery frequency of my current plan?

5c. How do I change the amount of coffee I receive with each shipment on my current subscription?

6. I have a rotating Single Origin subscription, and I prefer one particular coffee bean to every other bean I have received with my subscription.  Can I elect to only receive that bean from now on?

7. How do I change the card to which my subscription is billed?

8. How do I change my shipping address?

9. How do I cancel my subscription?

10. If I cancel my subscription today, will I still receive coffee for this billing cycle?

 

ONLINE SHOP PURCHASES

1. How fresh will my coffee be when I receive it?

We roast all coffee purchases to order, so unless we tell you otherwise you will be receiving coffee that was roasted within the last week.  Back to Top

2. Is the coffee ground or whole bean?  Can you ship me pre-ground coffee?

To preserve the freshness and quality of our beans, all coffee purchased online is in whole bean form.  If you require coffee to be pre-ground before shipping, contact us at support@boomtowncoffee.com to find out if we can help you.  If you want to learn more about grinding your own coffee, feel free to hit us up with an email at the above email address or info@boomtowncoffee.com and we will be happy to recommend home grinder options!  Back to Top

3. How soon will my coffee ship after purchase?

As mentioned above, all of our coffee is made to order on a weekly basis, and our typical roast schedule stretches from Sunday to Wednesday.  Based on roasted coffee quantities, we can sometimes fill an order sooner, but it is best to expect your coffee to ship the Wednesday or Thursday following your order.  Coffee arrival will depend on your location, but you can expect to have it arrive within three days of shipment.  Back to Top

4. I need coffee in the next day or two; is it possible to receive it that soon?

There is always a small chance we have some extra roasted coffee after all of our shipments and deliveries have been made that we can use to expedite an order.  Contact us at support@boomtowncoffee.com to find out what is possible.  Back to Top

5. Do you currently ship anywhere outside of the United States?

We cannot currently accommodate shipping to locations outside of the U.S. through our website.  However, contact us at support@boomtowncoffee.com and we will be happy to try and accommodate international shipments if feasible.  Back to Top

6. I want to send coffee as a gift.  Do you have any gift-wrapping options?

We do not currently offer gift-wrapping options, but we hope to be able to offer this service in the near future!  Back to Top

7. There was a problem with my shipment.  What can I do?

Contact us immediately!  Send an email to support@boomtowncoffee.com and we will do everything possible to make sure your order is corrected.  Back to Top

 

COFFEE SUBSCRIPTIONS

1. How does a coffee subscription work?  Why would I want one?

By signing up for a coffee subscription, you will choose to receive a specific type or range of coffees on a regular basis, delivered right to your home or office.  If already know you love specialty coffee offerings, it is a great way to satisfy your daily needs without having to go to the trouble of driving to a store.  If you are new to the world of specialty coffee, it can be a great way to explore different types of coffee throughout the year and broaden your coffee experience.  Back to Top

1a. What kind of coffee will I receive with my subscription? 

With our Spindletop and Darkness Spreading subscriptions, you will continue to receive the same coffee blend you choose at checkout with each shipment for the length of your subscription.  With one of our Single Origin subscriptions, you will receive a different single origin bean from the region you choose with every shipment.  Back to Top

1b. How often will I receive a coffee shipment?

We currently offer subscriptions in 1-week, 2-week, 3-week, and monthly intervals.  You will receive a shipment on about the same day of each week based on the frequency of shipments you choose.  Back to Top

1c. How much coffee will I receive with each shipment?

Currently you can choose between receiving one 12 oz. bag or two 12 oz. bags (24 oz. total) with each shipment.  The two bags will be the same type of coffee, regardless of whether or not the subscription is on a rotating basis.   Back to Top

2. When will my card be charged?  How often will it be charged?

Your card will be charged immediately upon checking out for the first coffee shipment.  For the remainder of your subscription, your card will be charged prior to us sending your next shipment of coffee.  In other words, your card will be charged at the same frequency at which you choose to receive coffee.  Back to Top

3. When will my coffee ship?  When can I expect it to arrive?

We roast all of our coffee to order, and our typical roast schedule stretches from Sunday to Wednesday.  Based on roasted coffee quantities, we can sometimes fill an order sooner, but it is best to expect your coffee to ship the Wednesday or Thursday following your order.  Coffee arrival will depend on your location, but you can expect to have it arrive within three days of shipment.   Your coffee will continue to ship on or around the same day following each successive billing cycle.  Back to Top

4. I have a rotating Single Origin subscription.  How often will the coffee rotate?

We rotate the offering of each of our regional Single Origin subscriptions every week.  While we can't guarantee that you won't eventually receive the same coffee you have already tried, our aim is to never deliver you the same coffee twice in a row, regardless of your subscription frequency.  Back to Top

5. How do I make changes to my subscription?

5a. How do I change my current subscription plan to another?

5b. How do I change the delivery frequency of my current plan?

5c. How do I change the amount of coffee I receive with each shipment on my current subscription?

The answer to all these questions is the same!  The easiest thing for you to do is cancel your current subscription and return to our subscriptions page to begin a new one, but you can also shoot us an email at support@boomtowncoffee.com and we can help you with all your subscription needs.  Back to Top

6. I have a rotating Single Origin subscription, and I prefer one particular coffee bean to every other bean I have received with my subscription.  Can I elect to only receive that bean from now on?

Like any crop, coffee is seasonal, and while green coffee has a relatively long shelf-life, we cannot guarantee that we keep every single bean stocked year-round.  There are, however, a small number of beans that we order in large quantities to stock our shelves around the year, so email us at support@boomtowncoffee.com to find out if it is possible.  Back to Top

7. How do I change the card to which my subscription is billed?

If you can dig up the emailed receipt from when you started your coffee subscription, there will be a link enclosed that will take you to a page from which your can change you billing details.  If the internet long ago claimed your receipt, email us at support@boomtowncoffee.com and we will send you the same link to change your billing information.  Back to Top

8. How do I change my shipping address?

Send us an email to support@boomtowncoffee.com with your new address and we will get it changed for you!  Back to Top

9. How do I cancel my subscription?

If you can dig up the emailed receipt from when you started your coffee subscription, there will be a link enclosed that will take you to a page from which your can cancel your subscription.  If the internet long ago claimed your receipt, email us at support@boomtowncoffee.com and we will send you the same link to cancel your subscription.  Back to Top

10. If I cancel my subscription today, will I still receive coffee for this billing cycle?

If your card has already been charged for your current billing cycle, we will send your coffee shipment like normal.  If your card has not yet been charged, cancelling your subscription will guarantee that you receive no more coffee.  Back to Top